Terms & Conditions

By accessing or using the ALLONXFLOW website, applications or services (the “Services”), operated by Vertex Dental Studio, you agree to be bound by these Terms & Conditions.

If you are accepting these terms on behalf of a practice or organization, you represent that you have the authority to bind that entity. If you do not agree, discontinue use of the Services immediately.

We provide software, technology and related services for dental case management, including case submission, file and scan exchange, case status tracking and messaging between authorized users, as described on our website.

Healthcare-related services may be provided in collaboration with licensed healthcare professionals or Covered Entities where applicable. We may modify, enhance or discontinue features of the Services over time.

Accounts are intended for licensed dental and healthcare professionals and their authorized staff. New accounts may be subject to review and approval before access is granted, and we may decline or revoke access at our discretion.

You must provide accurate registration information and keep it current, including the email addresses and phone numbers used for notifications.

You agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Comply with all applicable laws, including privacy and healthcare regulations
• Obtain any patient authorizations required before submitting information
• Use the Services only for lawful, professional purposes
• Refrain from unauthorized access or misuse of the Services

You are responsible for all activity that occurs under your account.

Unless expressly stated, the Services do not constitute and do not replace professional medical or dental advice, diagnosis or treatment. Clinical decisions remain the sole responsibility of the treating licensed professional.

In a medical emergency, contact emergency services immediately or seek immediate medical attention. Do not use the portal or its messaging features to report an emergency.

Where applicable:

• We implement administrative, physical and technical safeguards designed to protect Protected Health Information, as described in our Privacy Policy.
• Covered Entities remain responsible for obtaining any required patient authorizations and for the accuracy and lawfulness of the information they submit.
• A Business Associate Agreement governs our handling of Protected Health Information where one is required.
• You agree not to transmit Protected Health Information through channels we do not designate for that purpose.

The Services send operational notifications by email, and by text message to any mobile numbers you add to your profile. Adding a number in Notification Settings constitutes your consent to receive service-related text messages at that number. This is an account notification program — we never send marketing or promotional text messages.

• Who messages come from. Every message begins with ALLONXFLOW so the sender is identifiable.
• What triggers a message. A case being registered or received, new scans or design files being uploaded, a message posted to a case, and case completion.
• Message frequency varies with activity on your cases.
• Message and data rates may apply.
• Reply STOP to opt out, or HELP for help. Removing a number from your profile also stops messages to it.
• No patient information is sent by text. Messages reference a case number only. Patient names, clinical details and the contents of portal messages are never included — you sign in to the portal to view them.
• Delivery depends on your email provider and mobile carrier. We do not guarantee that any notification will be delivered, and notifications are not a substitute for signing in to review your cases.
• We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. See our Privacy Policy, which is the single authoritative statement of how messaging data is handled, and our SMS Program page for the full opt-in flow.

Example messages

These are the messages the platform sends, in full:

You are responsible for maintaining a strong, unique password, for restricting access to your devices and account, and for notifying us immediately at Support@allonxflow.com of any unauthorized account activity or suspected breach. Credentials may not be shared between individuals.

All software, content, graphics, logos, trademarks, documentation, source code, databases and proprietary materials comprising the Services remain the exclusive property of Vertex Dental Studio or its licensors.

No ownership rights are transferred by your use of the Services. You retain ownership of the case data and files you submit, and grant us a limited licence to process them solely to provide the Services.

You agree not to:

• Attempt to gain unauthorized access to any account, system or data
• Interfere with, disrupt or probe the security of the Services
• Upload malicious software or harmful code
• Reverse engineer, decompile or scrape the platform where prohibited
• Violate applicable privacy or healthcare laws
• Misrepresent your identity, credentials or affiliation
• Use the Services to send unsolicited or unlawful communications

We strive to maintain reliable service but do not guarantee uninterrupted or error-free availability. Scheduled maintenance, updates, third-party outages or unforeseen events may temporarily affect access. We are not liable for any loss arising from such unavailability.

The platform may integrate with third-party products and services, including payment processors, cloud infrastructure and email and SMS delivery providers. We are not responsible for the content, security, performance or availability of third-party services, and your use of them may be subject to their own terms.

To the fullest extent permitted by law, Vertex Dental Studio shall not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, data or goodwill, arising out of or related to your use of the Services.

Our aggregate liability shall not exceed the amount paid by you for the applicable Services during the twelve months preceding the event giving rise to the claim.

The Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, to the extent permitted by law.

You agree to indemnify and hold harmless Vertex Dental Studio, its employees, officers, affiliates and agents from any claims, damages, liabilities and expenses, including reasonable legal fees, arising from your misuse of the Services, your violation of these Terms, or your violation of any applicable law or third-party right.

We may suspend or terminate access where:

• These Terms are violated
• Fraudulent or unlawful activity is suspected
• Termination is required by law
• It is necessary to protect our systems, our users or patient data

You may close your account at any time by contacting us. Provisions that by their nature should survive termination — including intellectual property, limitation of liability and indemnification — will continue to apply.

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-law principles. Any dispute shall be resolved in the state or federal courts located in that jurisdiction, unless otherwise required by applicable law.

We may modify these Terms from time to time. The revised version will be posted on this page with an updated effective date. Your continued use of the Services after an update constitutes acceptance of the revised Terms.

For questions about these Terms & Conditions, contact Vertex Dental Studio at Support@allonxflow.com or (980) 622-3131.

See also our Privacy Policy, which explains how we handle your information.